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Turn Client Challenges Into Triumphs

April 24, 2019

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**This event is intended for Architect and Design Firms only. If you are a manufacturer or industry partner, we’d love to connect with you in another capacity. Please reach out for more details.**


Turn Client Challenges Into Triumphs

Whether it’s a full remodel or a single room design, working in someone’s home for months at a time can be demanding. Join us for what’s sure to be a lively panel discussion talking about how to tackle difficult client interactions and how to change a challenge into a triumph.

Moderator: Lesley Stump, Tom Stringer Design Partners

Panelists: Mitchell Channon, Mitchell Channon Design | Janet Blutter Shiff, Blutter/Shiff Design | Brynn Olson, Brynn Olson Design Group


We’ll talk about challenges such as:

  • Indecisiveness
  • Conflicting opinions from the same client
  • Pricing structure
  • Undercutting your selections

Learn how to:

  • Get comfortable asserting the reason behind your recommendations
  • Communicate effectively and clearly
  • Protect the strength of your plan by not saying yes to every client request
  • Set boundaries

You’ll walk away from this session with valuable insight and tips, but maybe more important, you’ll walk away knowing you are not alone in these challenges!

Earn .1 CEU credit

In partnership with ASID Illinois

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About Panel Members:

Lesley Stump, Tom Stringer Design Partners

Lesley Stump works in the interior design industry as the Marketing and Business Development Lead at Tom Stringer Design Partners.  Lesley holds a BA in Communication from The University of Colorado and has worked in marketing, brand strategy, public relations and strategic partnerships for Condé Nast and Hearst Magazines in New York, and Modern Luxury and the Merchandise Mart in Chicago.  She and her husband live in Lakeview with their daughters Eva (4) and Delaney (2).  In addition to her involvement in the design industry, Lesley is on the Guild Board of the Boys and Girls Club of Chicago and is committed to organizations which support the enrichment of children’s lives through physically activity and creative thinking.

Mitchell Channon, ASID – Mitchell Channon Design

Mitchell Channon is an award-winning residential interior designer in Chicago known for his ingenious use of color and a talent for telling a homeowner’s story with one-of-a-kind distinction.  “His selections come together in a surprisingly original way,” writes CS Magazine. His portfolio reveals a stunning range of creative power.

Mitchell’s drive for excellence has earned his firm, Mitchell Channon Design, numerous ASID Design Excellence awards and publication of his work. A lifelong Chicagoan, he draws inspiration from the city’s deep roots in innovative design. “Great design is great art,” he declares. “As Chicagoans, we live and breathe this heady equation every day. It’s in our buildings, our parks, and our neighborhoods. It’s in us, inspiring our mission: Elevate style to the level of art.”

For more information on Mitchell Channon Design, click here.

Janet Blutter Shiff, ASID – Blutter/Shiff Design Associates

Janet Blutter Shiff, president of Blutter/Shiff Design Associates, has been involved with design of both residential and commercial interiors for more than 35 years. She received her BA from the University of Wisconsin and completed her interior design education at Harrington Institute of Interior Design. To enhance her design skills and technique, she studied in Copenhagen, Denmark.

Ms. Shiff is a recognized professional in the design community, frequently asked to participate on industry discussion panel nationwide. She has appeared on the House & Garden network and on the Discovery Channel. Her work has been published in trade magazines and consumer publications.

In addition to a vast number of residential clients throughout metropolitan Chicago, Ms. Shiff is currently working on projects in New York, Florida, Arizona and California.

Blutter/Shiff Design Associates was first established in 1958 by Janet’s mother and partner, Joan Blutter. Their firm has been located in the Merchandise Mart for more than 50 years.

Brynn Olson – Brynn Olson Design Group

Trained as an artist from childhood, Brynn began her design career creating large-scale indoor and outdoor painted murals for commercial spaces and residences. After attending Vanderbilt University and pursuing an academic career, her love for art and design drove her to re-focus on a career in design, joining Nate Berkus Associates in 2008. She furthered her education in Interior Design at Harrington College of Design while working full-time with the NBA family and managed and designed work for commercial and private high-end residential clients and celebrities, including work featured on/in The Nate Berkus Show, The Oprah Winfrey Show, Elle Decor Magazine, CS Interiors Magazine, and Chicago Home + Garden Magazine. She also assisted with development and rendering of original room designs for major publications and TV programs including Chicago Tribune, The Today Show, and Family Circle Magazine.

Her experience in the design process, project management and client relationships lead to the desire to open her own firm in 2012 – driven by the belief that every environment should boast a timeless foundation infused with an edge, that reflects the essence of each client.

Brynn’s mantra “How you shape your space will shape your day™” is the cornerstone of the firm’s mission, guiding our approach to every project.  “I’m inspired by the power of design to impact lives, and humbled every time a new client asks us to be a part of their life in such a personal way.” –Brynn Olson


April 24, 2019