Shopping the Design Center

What to Know Before You Go

As you plan your visit to the Design Center Showrooms at theMART, below are some key items to take into consideration in advance. The below information provides some general information and important guidelines on shopping the Design Center Showrooms during this period of phased reentry.  We suggest you review this information carefully.  While theMART is open, we recommend that you contact the showroom(s) you plan to visit in advance of your visit as each showroom may have their own specific protocols in place.

Showroom Hours & Appointments

The Design Center is open Monday- Friday 9am- 5pm,  Most showrooms have resumed normal hours, however, some may be operating on an appointment-only basis or on their own modified hours. We encourage you contact the showroom(s) you plan to visit to ensure they are available when you arrive.

Guidelines for Design Center Showrooms at theMART:

Masks and Face Coverings

  • Face masks are required for all individuals.

Building Systems

  • All building systems have been running and continuously maintained.
  • We have implemented guidelines recommended by ASHRAE and have worked with our Infectious Disease Specialists and Mechanical Engineers to implement the recommendations listed below for our HVAC systems for improved Indoor Air Quality and air filtration.
  • We have increased the amount of fresh air that is being circulated in the building. We are also flushing the entire building with 100% outside air two hours before and after business hours.
  • A full building air filter change occurred in May 2021. Our air handlers have a MERV-15 filter rating, the highest compatible with our mechanical systems and exceeds typical office building standard.
  • All common area plumbing equipment is serviced and maintained. A full-building high velocity flush is performed periodically, as needed and includes all tenant spaces to ensure safe water quality for all occupants. The most recent high velocity flush was performed in May 2021 for common area and in January 2021 for tenant spaces.
  • Please email the Service Desk at [email protected] if you need to schedule maintenance to your independent systems or to schedule additional flushing prior to repopulating your space.

Amenities & Services

  • All building services that you have come to know as a convenience, remain available.
  • DesignHQ: Open Mon-Fri 9am-5pm.
  • Park at theMART is officially open on the South Drive.
  • Most food service operators have been open the last year. The balance will reopen in Phase 5. We also have new operators coming soon.
  • Please email the Service Desk at [email protected] for a quote or to submit a work order request.

Common Areas

  • Seating capacity has returned to normal.
  • All elevators will resume normal capacity.


  • The building will continue to be accessible 24/7 through the South Drive Entrance
  • All entrances will be open during specific times on weekdays as we enter into Phase 5.
  • More specifics on entrance accessibility can be found under “More from theMART” at the link below

CTA/Public Transportation & Public Parking

  • Access into theMART from the CTA station platform will be open from 6:00am –8:00pm, Monday –Friday. The CTA station will continue to be accessible via street level (stairs on Kinzie at Wells) during this phase. Please contact Mart Security at 312.527.7700 for ADA access.
  • Information on discounted daily “touchless” parking can be found here: MartParc Orleans & Kinzie-Wells Offers


  • We will continue to maintain our enhanced and aggressive cleaning protocols for all common areas of our building using approved products and protocol from public health agencies.
  • Hand sanitizer stations will remain at all entrances and all elevator banks on the 1st & 2nd floor, as well as on multi-tenant floors.
  • We will provide enhanced disinfection in targeted locations using electrostatic disinfecting technology along with cleaning and wiping of high touch surfaces.
  • Hard surfaces will be cleaned with special attention to doorknobs, elevator buttons, counters, stair, and escalator handrails.
  • BMS, the building’s cleaning service provider, is available to provide tenants disinfecting services in their premises utilizing products approved by the EPA in accordance with CDC guidelines.
  • For questions regarding cleaning or to schedule additional service please email Ian Sateikis with BMS at [email protected]


  • Please report if you have two or more related positive COVID-19 cases to Property Management at [email protected]

Showroom Contact Information

Design Center Showrooms are offering flexible options to serve their clients and offer seamless service.

Follow the link below for the current best contact information for each showroom.

Design Center Concierge & More Information:

We will continue to monitor this fluid situation and updates will be made to this site often.  For further assistance in contacting the Design Center Showrooms, or for answers to specific questions, please contact the Design Center Concierge at [email protected] or 312.527.7054.

More from theMART

theMART continues to monitor the COVID-19 situation closely and follow all guidance and mandates issued by the CDC, and state and local authorities.  More Detailed Information on theMART initiatives can be found at the link below:

Garett BowhallShopping the Design Center